Looking at the interactions through the lens of the product tells a partial story. Same through the lens of 1 individual. Same through the lens of 1 context.
Hi everyone, Kevin here.
For the purpose of a presentation, I’m currently revisiting this simple yet effective way to explain UX to non-designers (see picture 1) by Jennifer Aldrich.
Although I think this picture is good in its simplicity, I would also say it misses one other key aspect of what makes an experience and what makes design, UX, and research important: context.
Expanding on the original idea, here is my take:
- Picture 1: Experience emerges from interactions between people & products/services;
- Picture 2: Interactions are constrained by context and define perception, expectations, and meaning (what one can make sense of).
What are your thoughts?
Thank for reading! 🙏